Queuing theory is a critical tool in the service industry for minimizing customer waiting times. Whether it’s people waiting for service, machinery in need of repair, or parts awaiting assembly, prolonged wait times incur costs and customer dissatisfaction. Insufficient resources may lead to excessive queue times, which can be mitigated by adding more servers or workstations, though this can be costly. Our analysis of service and arrival rates helps companies determine the optimal number of servers or workstations needed to improve efficiency and customer satisfaction.